Privacy policy

1. Introduction

OWEN BUXXTT LTD ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains what personal data we collect when you visit or place an order on this website, why we collect it, how we use it, who we share it with, and what rights you have in relation to it. This policy is written to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please contact us using the details below before continuing to use the site.

2. Who we are (the controller)

The controller responsible for the personal data processed through this website is:
OWEN BUXXTT LTD
OFFICE 79, 321–323 HIGH ROAD, CHADWELL HEATH
RM6 6AX Romford, United Kingdom
Email: contact@buxxttowen.shop
Phone: +447354948491

If you have any questions about this Privacy Policy or about how your personal data is handled, please contact us using the details above. We will respond to enquiries as promptly as we are able to.

3. The personal data we collect

We only collect personal data that is necessary for the purposes described below. Depending on how you interact with us, this may include the following categories of information.

3.1 Information collected automatically when you visit the site

When you browse our website, our server temporarily logs certain technical information for security and reliability purposes. This may include your IP address, the date and time of your visit, the URL requested, the referring website, and information about your browser and operating system. This information is processed on the basis of our legitimate interest in keeping the website secure, stable, and free from misuse (legal basis: UK GDPR Article 6(1)(f)).

3.2 Information you provide when you place an order

When you place an order, we collect the personal data necessary to process, fulfil, and deliver it. This includes your name, billing and shipping address, email address, an optional telephone number, and payment details. This information is processed because it is necessary to perform the contract of sale between you and us (legal basis: UK GDPR Article 6(1)(b)).

3.3 Information you provide when you contact us

If you contact us, whether by email, phone, or through a contact form, we store the content of your message together with your contact details so that we can respond to your enquiry, request, or complaint. This is processed to take steps prior to, or in performance of, a contract, and on the basis of our legitimate interest in providing effective customer support (legal basis: UK GDPR Article 6(1)(b) and (f)).

4. How we use your personal data

We use the personal data described above for the following purposes:

  • to process, fulfil, and deliver your orders, including managing payment, shipping, returns, exchanges, and refunds;
  • to respond to your enquiries, requests, and complaints;
  • to keep our website secure, prevent fraud, and ensure the technical reliability of our services;
  • to comply with our legal and regulatory obligations, including those relating to tax and accounting.

We do not use your personal data for any purpose incompatible with those listed above, and we do not make automated decisions about you that produce legal or similarly significant effects.

5. Data retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once personal data is no longer required, it is securely deleted or anonymised.

6. Sharing your personal data

We share personal data with third parties only in the following circumstances:

  • where you have given your explicit consent to the sharing;
  • where sharing is necessary to perform a contract with you, for example passing your address to a delivery provider or your payment details to a payment provider;
  • where a legal obligation requires us to disclose the data, for example to tax or law enforcement authorities;
  • where we have a legitimate interest in sharing the data under UK GDPR Article 6(1)(f), for example with service providers who support the operation of this website.

We do not sell your personal data to third parties. Any third party we share data with is only permitted to use it for the specific purpose for which it was disclosed and is required to protect it in line with applicable data protection law.

7. Cookies

We use cookies that are strictly necessary for the website to function correctly, such as those that enable your shopping cart and checkout to work. Optional cookies, such as those used for analytics or marketing purposes, are only set once you have given your consent through our cookie banner. You may withdraw or manage your cookie consent at any time through your browser settings or, where available, through the cookie preferences on this website.

8. Services we use

This website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify processes certain personal data on our behalf in order to operate the website, store order information, and provide hosting infrastructure.

Payments are processed by our configured payment providers. Each payment provider processes your payment data under its own privacy policy and acts as an independent controller or processor for that data, as applicable.

9. International data transfers

Where any of the service providers referred to in this policy are located outside the United Kingdom, they are required to provide an adequate level of protection for your personal data, in accordance with UK data protection law.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to secure your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Under the UK GDPR, you have the following rights in relation to your personal data:

  • the right to request access to your personal data (Article 15);
  • the right to request correction of inaccurate or incomplete data (Article 16);
  • the right to request deletion of your data (Article 17);
  • the right to request restriction of processing (Article 18);
  • the right to data portability (Article 20);
  • the right to withdraw your consent at any time, where processing is based on consent (Article 7(3));
  • the right to lodge a complaint with a supervisory authority (Article 77).

To exercise any of these rights, please contact us at contact@buxxttowen.shop. We may need to verify your identity before responding to your request.

12. Right to object

Where we process your personal data on the basis of our legitimate interest, you have the right to object to that processing at any time under UK GDPR Article 21. If you object, we will stop processing your data for that purpose unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise your right to object, please contact us at contact@buxxttowen.shop.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be published on this page, and we encourage you to review this policy periodically.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
OWEN BUXXTT LTD
OFFICE 79, 321–323 HIGH ROAD, CHADWELL HEATH
RM6 6AX Romford, United Kingdom
Email: contact@buxxttowen.shop
Phone: +447354948491